Terms and Conditions

Last Updated: November 3, 2026

Welcome to Sabal Suppliers. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms and Conditions.

Please read them carefully before using our website.

1. About Sabal Suppliers

Sabal Suppliers is a supplier of home appliances, safety equipment, water purification systems, installation accessories, and related products in Nepal.

Through our website, customers can browse products, make enquiries, place orders, and access information about our products and services.

In these Terms and Conditions, the words "we", "us", and "our" refer to Sabal Suppliers. The words "you" and "your" refer to visitors, customers, or users of our website.

2. Acceptance of Terms

By accessing or using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You agree to comply with these Terms and Conditions and applicable laws of Nepal.

If you do not agree with these terms, please do not use our website or place an order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate.

However:

• Product images may differ slightly from the actual product.
• Product specifications may vary depending on the model or manufacturer.
• Colours and appearance may differ due to screen settings.
• Product availability may change without prior notice.
• Manufacturers may update product specifications or packaging.

We reserve the right to correct errors, update product information, or discontinue products at any time.

Customers are encouraged to review product specifications and contact us if they require clarification before purchasing.

4. Pricing and Payment

All prices displayed on our website are in the currency specified on the product or checkout page, generally Nepalese Rupees (NPR).

We reserve the right to update product prices without prior notice. The applicable price for an order will ordinarily be the price confirmed at the time of purchase.

Depending on the available checkout options, payments may be made through supported payment methods, including online payment services, bank transfers, or cash on delivery.

You agree to provide accurate billing and payment information when placing an order.

An order may be delayed, declined, or cancelled if payment cannot be verified or if a payment-related issue occurs.

Any applicable taxes, delivery charges, or additional fees will be communicated during the ordering process where applicable.

5. Orders and Order Confirmation

Placing an order through our website constitutes a purchase request.

An order is not necessarily accepted merely because you have submitted it. We may contact you to confirm product availability, delivery details, payment status, or other order information.

We reserve the right to refuse or cancel an order in circumstances including:

• The product is unavailable or discontinued.
• Incorrect pricing or product information is displayed.
• Payment cannot be verified.
• Incorrect or incomplete delivery information is provided.
• We reasonably suspect fraudulent or unauthorized activity.

If an order is cancelled after payment has been received, we will coordinate an appropriate refund in accordance with our refund process and applicable law.

6. Shipping and Delivery

Sabal Suppliers aims to deliver products to customers within the estimated delivery period communicated during the ordering process.

Our delivery arrangements may include:

• Free delivery within designated areas inside the Ring Road, subject to applicable conditions.
• A delivery charge of NPR 100 for eligible locations outside the Ring Road, as communicated on our website.
• Additional delivery charges for locations outside our standard delivery coverage.

Delivery charges and coverage may vary depending on product size, weight, location, and delivery arrangements.

Delivery estimates are not guaranteed and may be affected by weather, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery addresses and contact details.

Please inspect your order upon delivery and notify us promptly if you receive an incorrect, damaged, or incomplete product.

7. Returns, Exchanges, and Refunds

We aim to provide customers with products that meet their expectations.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as reasonably possible with your order details and supporting photographs or other evidence.

Returns or exchanges may be considered subject to:

• Verification of the reported issue.
• Product condition and usage.
• Original packaging and included accessories, where applicable.
• Manufacturer warranty conditions.
• Applicable consumer protection laws.

Products damaged through misuse, unauthorized modification, improper installation, negligence, or normal wear and tear may not qualify for return or exchange unless required by applicable law.

Refunds, where approved, will be processed through an appropriate payment method or another mutually agreed arrangement. Processing times may depend on the payment provider or financial institution.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

For return or refund assistance, please contact our customer support team.

8. Warranty and After-Sales Support

Products sold by Sabal Suppliers may carry manufacturer warranties or supplier warranties, depending on the product and brand.

Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.

Unless expressly stated otherwise:

• Warranty claims are subject to the applicable manufacturer's warranty policy.
• Proof of purchase may be required.
• Damage caused by misuse, unauthorized repairs, improper installation, accidents, or external factors may not be covered.
• Consumable components and normal wear-and-tear items may have separate warranty conditions.

Customers should retain invoices, warranty cards, and other purchase documentation.

We may assist customers in contacting the relevant manufacturer or authorized service provider where applicable.

9. Installation and Maintenance Services

Sabal Suppliers may provide or coordinate installation, maintenance, and servicing for selected products, subject to availability and service coverage.

Installation and maintenance requirements vary by product.

Customers are responsible for providing accurate information about the installation location and existing electrical, plumbing, structural, or other relevant conditions.

Any service appointment, estimated completion time, or service charge will be communicated separately where applicable.

Installation or maintenance performed by unauthorized persons may affect manufacturer warranty coverage.

Customers should follow the product manufacturer's safety and operating instructions.

10. User Accounts and Responsibilities

If our website allows you to create an account, you are responsible for:

• Providing accurate registration information.
• Maintaining the confidentiality of your login credentials.
• Notifying us of suspected unauthorized account access.
• Ensuring that activities performed through your account are authorized.

You must not use another person's account without permission or attempt to gain unauthorized access to our website or systems.

We reserve the right to suspend or restrict accounts involved in fraudulent, abusive, or unlawful activities.

11. Website Use and Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Submit false, misleading, or fraudulent information.
• Attempt to interfere with website security or functionality.
• Introduce malicious code, viruses, or harmful software.
• Copy, reproduce, or distribute website content without authorization.
• Use automated systems to extract website data without our permission.
• Infringe the intellectual property rights of Sabal Suppliers or other parties.

We reserve the right to restrict access where we reasonably believe these conditions have been violated.

12. Intellectual Property

All website content, including text, graphics, logos, product descriptions, page designs, and other materials, is owned by or licensed to Sabal Suppliers unless otherwise stated.

You may access and use this content for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, or commercially exploit website content without prior written permission, except where permitted by applicable law.

Product names, trademarks, and logos belonging to third-party manufacturers remain the property of their respective owners.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services, manufacturers, or other external platforms.

These services operate independently and may have their own terms and privacy policies.

Sabal Suppliers does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services is subject to their applicable terms and conditions.

14. Limitation of Liability

To the extent permitted by applicable law, Sabal Suppliers will not be responsible for losses arising from:

• Temporary website interruptions or technical failures.
• Delays caused by circumstances outside our reasonable control.
• Inaccuracies in third-party product information.
• Unauthorized access resulting from circumstances beyond our reasonable control.
• Misuse, improper installation, or operation of products contrary to manufacturer instructions.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including rights available to consumers under Nepalese law.

15. Force Majeure

We will not be considered in breach of these Terms and Conditions for delays or failures caused by events beyond our reasonable control.

Such events may include natural disasters, severe weather, transportation disruptions, strikes, government restrictions, power failures, public emergencies, or interruptions to essential services.

We will make reasonable efforts to minimize the impact of such events.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

17. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, website features, services, or applicable legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of Nepal.

Any dispute relating to the use of our website, products, or services will be addressed through good-faith communication and negotiation wherever possible.

Where a dispute cannot be resolved amicably, it will be handled by the competent authorities or courts having jurisdiction under applicable Nepalese law.

19. Contact Us

If you have questions about these Terms and Conditions, orders, returns, warranties, or our services, please contact us.

Sabal Suppliers

Lalitpur, Nepal

Website: Sabal Suppliers

Contact: Please use the contact details provided on our Contact Us page.

We appreciate your trust in Sabal Suppliers.