Privacy Policy

Last Updated: November 3, 2026

At Sabal Suppliers, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the measures we take to protect it when you visit our website, create an account, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

1.1 Personal Information

When you create an account, place an order, submit an enquiry, or contact us, we may collect:

• Full name.
• Phone number.
• Email address.
• Billing address.
• Delivery address.
• Account login information.
• Order and purchase details.
• Information you voluntarily provide through contact forms or customer support.

1.2 Transaction Information

When you purchase products through our website, we may collect information related to your transaction, including:

• Products purchased.
• Order number and order date.
• Payment status.
• Delivery information.
• Invoice and transaction records.
• Refund or return details.

Payments may be processed by third-party payment providers. We do not intend to store complete payment card details on our website unless a payment arrangement specifically requires and securely supports such processing.

1.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited.
• Time and date of website visits.
• Referring website addresses.
• General website usage and interaction information.

This information helps us understand website performance, improve user experience, and identify potential security issues.

2. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

• Processing and managing customer orders.
• Confirming purchases and payments.
• Arranging product delivery.
• Responding to enquiries and customer support requests.
• Providing warranty and after-sales assistance.
• Coordinating installation and maintenance services.
• Maintaining customer accounts.
• Improving our website, products, and services.
• Preventing fraudulent transactions and unauthorized activity.
• Maintaining business, accounting, and transaction records.
• Complying with applicable legal and regulatory requirements.
• Sending promotional communications where permitted and, where required, with your consent.

We use personal information only for purposes that are relevant to our business operations and applicable legal requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

Cookies may be used to:

• Remember shopping cart items.
• Maintain login sessions.
• Remember certain website preferences.
• Improve website performance.
• Understand website traffic and usage patterns.
• Support security and fraud prevention.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including account login and shopping cart features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. How We Share Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide services.

These parties may include:

4.1 Delivery and Logistics Providers

We may share your name, phone number, and delivery address with delivery partners to complete your order.

4.2 Payment Service Providers

Payment-related information may be shared with payment gateways, banks, or financial institutions to process and verify transactions.

4.3 Service and Installation Partners

Where installation, maintenance, or repair services are requested, we may share relevant contact and service information with the personnel or service providers responsible for completing the work.

4.4 Technology and Hosting Providers

We may use website hosting providers, cloud infrastructure, email services, security tools, and technical support providers to operate and maintain our website.

4.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, court orders, lawful government requests, or to protect our legal rights and the safety of our customers and business.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Access restrictions.
• Secure website connections where supported.
• Password protection and authentication controls.
• Security monitoring.
• Regular software maintenance.
• Appropriate data handling practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

While we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to meet applicable legal, accounting, tax, warranty, and business requirements.

For example:

• Order and transaction records may be retained for accounting and legal purposes.
• Customer account information may be retained while an account remains active.
• Customer support records may be retained to resolve enquiries and maintain service history.
• Technical and website usage information may be retained for security and analytical purposes.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

7. Your Privacy Rights

Subject to applicable laws and verification of your identity, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to certain uses of your personal information where applicable.
• Request information about how your data is collected and used.

Some information may need to be retained to fulfil legal, accounting, contractual, or other legitimate obligations.

To exercise a privacy-related request, please contact Sabal Suppliers using the contact details available on our website.

8. Marketing Communications

We may occasionally send information about new products, offers, promotions, and services where permitted by applicable law.

You can opt out of promotional emails or messages by using the unsubscribe option, where available, or by contacting us directly.

Even if you opt out of promotional communications, we may still contact you regarding important order updates, payment confirmations, delivery arrangements, warranty matters, or customer support requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, manufacturers, or other external services.

These websites operate independently and have their own privacy practices.

Sabal Suppliers is not responsible for the privacy policies, security, or content of external websites.

We encourage you to review the privacy policy of any third-party service before providing personal information.

10. Children's Privacy

Our website and services are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take reasonable steps to address the issue.

11. International Data Processing

Some third-party service providers may process or store information on servers located outside Nepal.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that appropriate safeguards and applicable legal requirements are followed.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, technology, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal information we hold about you, please contact us.

Sabal Suppliers

Lalitpur, Nepal

Website: Sabal Suppliers

Contact: Please use the contact details provided on our Contact Us page.

Your privacy and trust are important to us.