Frequently Asked Questions
Quick answers about ordering, delivery, warranty and choosing the right fire-safety or home appliance. Can't find yours? Call us - we usually reply the same working day.
Air Conditioners 7 questions
Sabal Suppliers supplies air conditioners from established brands including Skyworth and BlueStar. We also stock essential installation accessories such as AC outdoor wall brackets and floor stands. Contact us or visit our showroom in Lalitpur for current models and pricing.
Inverter ACs vary compressor speed to match cooling demand, making them more energy-efficient, quieter, and gentler on voltage fluctuations. They cost more upfront but usually pay for themselves over two to three seasons if you use the AC regularly. Non-inverter units are cheaper initially and may suit occasional use. For most homes in Nepal, an inverter unit is the better long-term choice.
As a rough guide: 1 ton for 100–120 sq. ft., 1.5 ton for 150–180 sq. ft., and 2 ton for 200–250 sq. ft. Ceiling height, window area, sun exposure, and occupancy also affect the calculation. Ask our team to help you size the unit correctly — an undersized AC runs continuously and an oversized one cycles inefficiently.
If your area experiences frequent voltage fluctuations, a stabilizer is strongly recommended. It protects the compressor — the most expensive component to replace — from damage caused by unstable voltage. Our team can advise based on your location and the unit you choose.
Yes. We support professional installation, including proper outdoor unit placement, use of quality brackets and stands, insulated pipe routing, and correct drainage. Proper installation is critical to cooling performance and compressor longevity.
Clean or rinse the indoor filter monthly during the cooling season. Schedule a professional service annually — ideally before summer — covering coil cleaning, refrigerant pressure check, electrical inspection, and drain line clearing. Regular servicing maintains energy efficiency and prevents unexpected breakdowns.
Common causes include dirty filters, blocked coils, low refrigerant (which usually indicates a leak), or a failing compressor. Start by cleaning the filter. If the problem persists, contact us for a diagnostic visit. Avoid simply topping up refrigerant without locating and repairing the leak — it is only a temporary fix.
Water Purifiers 6 questions
Sabal Suppliers is the exclusive distributor of Flavia brand water purifiers in Nepal. Flavia systems are designed for local water conditions and are available in configurations suited to homes, offices, schools, and commercial spaces.
RO (Reverse Osmosis) uses a semi-permeable membrane to reduce dissolved salts, certain heavy metals, and other dissolved contaminants. It is particularly useful for water sources with high TDS.
UV (Ultraviolet) technology uses ultraviolet light to inactivate bacteria, viruses, and other microorganisms. However, it does not remove dissolved salts or suspended particles.
UF (Ultrafiltration) uses a fine membrane to remove suspended particles and many microorganisms while retaining most dissolved minerals.
Many Flavia water purifiers combine these technologies with sediment and activated carbon filters to provide multiple stages of water treatment.
The right purifier depends on your water source and its quality.
- Municipal water supply: A UV or UF system combined with appropriate sediment and carbon filtration may be sufficient, depending on water quality.
- Borewell or deep tube well water: An RO system may be suitable when testing indicates high TDS or dissolved contaminants.
- Mixed or unknown water sources: A multi-stage RO+UV system may provide broader treatment, but the right combination should be selected based on water testing.
A TDS meter can help you understand the level of dissolved solids in your water. However, TDS alone cannot identify bacteria, viruses, or every harmful contaminant. For better results, consider a proper water quality test before purchasing a purifier.
Filter replacement depends on the purifier model, water quality, and daily usage. As a general guideline:
- Sediment and activated carbon filters: Every 6–12 months.
- RO membranes: Approximately every 1–2 years.
- UV lamps: Usually annually, following the manufacturer's recommendations.
Regular maintenance is important to keep your purifier working effectively. Delayed filter replacement can reduce filtration performance and, depending on the filter and conditions, affect water quality.
Always follow the replacement schedule recommended for your specific Flavia model.
Yes. Sabal Suppliers supplies genuine Flavia replacement cartridges and filters. We can also help you identify the correct replacement parts and understand the recommended maintenance schedule for your purifier.
Using compatible but unverified replacement components may affect filtration performance and could impact your product warranty.
Although some water purifiers are designed for straightforward installation, we recommend professional installation to ensure the unit is connected correctly.
Proper installation involves checking water pressure, inlet and outlet connections, drainage arrangements, and electrical connections where applicable.
Incorrect installation can cause water leakage, poor performance, or damage to the purifier.
Contact Sabal Suppliers to arrange installation assistance.
Fire Safety Equipment 5 questions
Check the pressure gauge monthly — the needle should sit in the green zone. Inspect for corrosion, dents, or damage, and confirm the safety pin and seal are intact. Professional servicing should be done annually. If the gauge reads low or the unit shows signs of damage, contact us immediately for inspection or replacement.
Sabal Suppliers is the sole distributor of Palex India fire extinguishers in Nepal. We supply ABC dry powder extinguishers in sizes ranging from 1kg to 9kg, as well as foam-type units for specialized hazards such as flammable liquids. ABC dry powder units are the most versatile choice for homes, offices, shops, and schools because they handle Class A (wood, paper, cloth), Class B (flammable liquids), and Class C (electrical) fires.
As a general guideline, a 1kg unit suits a small kitchen or personal vehicle, a 4kg or 6kg unit is appropriate for a family home, and 9kg units are recommended for warehouses, schools, and commercial buildings. We recommend one extinguisher per 200–300 square feet of floor area, with at least one on every floor. Our team can help you assess your specific risk profile and recommend the right type and size.
Yes. As the authorized distributor, Sabal Suppliers supplies genuine Palex India units with valid certification and correct factory fill and pressure. Buying from an authorized distributor protects you from counterfeit or substandard products that are sometimes found in the local market, and it ensures access to warranty support, refilling, and replacement parts.
Yes. We support customers with refilling, servicing, and periodic maintenance of fire extinguishers. Professional servicing — including pressure checks, refilling, and hydrostatic testing — should be done annually or as recommended by the manufacturer. Contact us to schedule a service visit.
Still have questions?
Our team is open Sun-Sat, 9:00 AM - 7:00 PM, and happy to help.
